Need help? Weâre here for you.
Contact our customer support team for help with orders, shipping, tracking, returns, products, and general questions.
Choose the fastest way to get help
Many questions can be answered right away through our Help Center, Shipping Guide, or order tracking page.
Email Support
Send us a message about your order, product question, shipment, or account.
Email: support@petmegamart.com
Phone: 888-603-5349
Send a message âOrder & Shipping Help
Need tracking, delivery updates, shipping timelines, or help understanding your order status?
View Shipping Guide âHelp Center
Find quick answers about orders, shipping, returns, refunds, tracking, and pet care resources.
Visit Help Center âHelp us help you faster
Including a few extra details helps us respond much faster.
- Your order number, if available.
- The product name you are asking about.
- Your tracking number, if applicable.
- A clear description of your question or issue.
Send us a message
Business Hours & Contact Information
Our customer support team is available during the following business hours.
Business Hours
Monday â Friday
9:00 AM â 5:00 PM
Saturday
9:00 AM â 12:00 PM
Sunday
Closed
Email
support@petmegamart.com
Phone
888-603-5349
Arizona Warehouse
Pet MegaMart
4240 S Arizona Ave #1032
Chandler, AZ 85248
This is our Arizona fulfillment location where customer orders are processed and shipped.
This warehouse is not a retail storefront. Please contact customer support before visiting.
You may find your answer even faster
Explore these resources before contacting support â you may find exactly what you need.
Help Center
Browse common questions about orders, tracking, shipping, returns, refunds, and customer support.
Visit Help Center âShipping Guide
Learn about business days, order processing, weekend orders, carrier delays, and delivery expectations.
View Shipping Guide âTrack Your Order
Check your shipment's latest tracking information and follow your package from our warehouse to your door.
Track My Order âReturns & Refunds
Learn about return eligibility, refunds, damaged shipments, and order issue information.
View Return Policy âBird Health Guides
Helpful information about symptoms, medications, supportive care, and caring for your bird while treatment is on the way.
Explore Bird Guides âPet Care Resources
Browse educational resources covering birds, chickens, dogs, and other companion animals.
Browse Resources â
Expert guidance. Genuine care.
Our team includes Certified Avian Specialists and has access to a veterinarian consultant and a bird and small animal nutritionist for more complex questions.
If we do not carry something your pet needs, we are happy to look into sourcing it for you. Because helping pets is more important than simply selling products.
Quick answers before you contact us
When will my order ship?
Most orders ship within one business day. Orders placed after cutoff, on weekends, or on holidays are processed the next business day.
How do I track my package?
Once your order ships, you'll receive an email containing your tracking number. You can also use our online order tracking page.
My tracking hasn't updated. Is something wrong?
Not necessarily. Carriers sometimes delay scans while packages move through their network. If tracking has not updated for several business days, contact us.
Can I change or cancel my order?
If your order has not yet shipped, contact us as soon as possible. We'll do our best to accommodate your request.
Still need assistance?
Whether you have questions about an order, shipping, products, or caring for your pet, we're always happy to help.