Find quick answers about orders, shipping, returns, and pet products — or contact us if you need help.
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Customer Support & FAQs
How can I check my order status?
Once your order ships, you’ll receive a shipping confirmation email with tracking details. You may also review order information through your customer account if available.
FAQs
How do I return an item?
Please review our Returns & Refunds Policy for full instructions. We recommend contacting us before sending any items back so we can provide the correct return address and assistance.
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible. We’ll do our best to accommodate changes before shipment.
Products
Are your products genuine and authentic?
Yes. We source products from reputable manufacturers and authorized distributors whenever possible to ensure quality and authenticity.
How should I store pet medications or supplements?
Always follow label instructions. Generally, store products in a cool, dry place away from direct sunlight unless otherwise specified.
Shipping
How long does shipping take?
Delivery times vary depending on your location, carrier, and shipping method selected at checkout. Tracking information is provided once your order ships.
Do you offer expedited shipping?
Yes, expedited shipping options may be available depending on your location and the items ordered.
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Pairing a probiotic with antibiotics
Antibiotics can upset the balance of good bacteria in your pet's gut. Many vets recommend giving a probiotic during and after treatment, spaced a few hours apart from the antibiotic, to help restore healthy gut flora.
We don't have a probiotic in stock made just for this pet right now. Here's everything we carry. Your vet can help you choose.
Tip: if you're giving the antibiotic in drinking water, there's no need to add the probiotic to that same water. It won't do any good there. Add it to soft food instead.
Tip: give the probiotic a few hours apart from the antibiotic. If the antibiotic is given by mouth, give the probiotic a few hours later. If it goes in drinking water, sprinkle the probiotic on soft food instead.